Free & Fast shipping for u.s. orders

FAQ


SHIPPING & DELIVERY

- How long does it take to receive an order?

Our average delivery times are 1 to 3 weeks.

For some products, we deliver in less than a week.

To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediaries. This allows us to offer you really advantageous rates compared to what you could have in a physical store.


- Where do we deliver and what are the delivery costs?

We deliver all over the world.
Shipping costs are FREE.

- Where are you from ?

Our company is entirely French. We ship our product directly from our producers located in all over the world.

- Who delivers my article?

Your items are delivered through your local post service.

- What are the delivery times?

Items are delivered according to the terms of your local post office.

- What happens if no one is at home?

Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can collect it.

- Items are missing from my order, where are they?

We work with several suppliers, when you place an order, each supplier takes care of a particular product. If you order 5 different items, you will therefore receive 5 different packages and these will arrive at different times (some will be faster than others). However if you order 3 times the same product, then they will all be sent in 1 package.

PAYMENT

- Is your site secure?

This site is 100% secure.

We use an encrypted SSL connection to ensure that your information is 100% protected. You can shop with confidence.

Here's why :

First, the site you are visiting is on a HTTPS server (the small green padlock on the left side of the URL of this page is there to remind you).

Most sites only secure their "shopping cart" and everything related to the payment of orders. ALL PAGES on this site are secure and cannot be hacked or targeted by malware.

Finally, concerning the payment, we use Paypal and Stripe which are the references in terms of security of transactions on the Internet.

In summary, ordering from SweetCerise is safe and secure.

- What are the payment methods?

Currently, you can pay by credit card or Paypal account on our site. 

RETURNS & REFUNDS

- How does it work if I am not satisfied with my product?

We offer a 100% money back guarantee!
If, for any reason, the product does not meet your expectations, you can send it back to us 30 business day from the date of your order and we will fully refund the price of the item. See more


OTHER

- Partnerships and sponsorship

We currently have no sponsorship or partnership programs to date. However, if you have any good ideas, don't hesitate to send us an email.

Any more questions?

If you still have any questions, you can contact us by email at support@sweetcerise.com

Language
English
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